TERMS & CONDITIONS

• IMPORTANT. Please make sure you read and understand these terms prior to booking.
• Travel fees apply for most bookings and are quoted according to your location and start time. Bookings outside Melbourne metro start at $100. Early starts will also be subject to rate changes.
• Wedding bookings that require an artist for 8hrs or more in total (travel included), will be charged a minimum of $1000 for services and travel.
• All weddings that require the artist to travel (ie. destinations outside Melbourne metro/over 1hr travel distance) will be charged at $1000 (minimum requirement).

*There is no travel charge for a trial in the Melbourne metro area; Unless an artist is required to travel outside a 15klm radius, then travel fees will apply.

Clients will also provide the onsite parking fee for bookings at any Hotels.

• A 20% surcharge on entire booking fee applies to bookings on all Christian Holidays. All other public holidays, will be charged at 10%.

• It is important to book your trial at least 3 months before your wedding date. Many clients want their trials on occasions when they will go somewhere; so it is important that dates are confirmed well ahead. No guarentee can be given to these occasions, as priority is for event bookings first.  Saturdays are the best days for trials – usually booked around availability. Week-days can be arranged if required (in special circumstances), but priority is given to commercial work if Tracy is booked for you. There are no trial appointments given in the evenings.

• Photos will be taken at your trial and then sent to you once the booking is confirmed by payment of a deposit. These photos serve as a reference for both the client and the artist. Tracy’s photos are of a professional standard.

• A deposit is required to secure all bookings and this is requested no later than 3 months before your day (unless the booking is spontaneous, it does happen) as there are many enquiries during peak times. Deposit amounts vary for each booking and are non-refundable if you cancel for any reason. This is to account for all direct and indirect costs incurred by us in confirming your booking, including associated administrative costs.  Once paid this amount will be subtracted off the final payment for the booking.

• Information will be emailed to inform you when your deposit amount is required.

• All final costs are to be paid via Internet bank transfer 48hrs prior to booking date or in cash on the day. Trial fees are to be paid in cash/bank transfer to the artist on the day of the trial, or will be invoiced prior.

• Post ceremony touch-up service is also available and quoted on application. This is normally done at the Reception venue. I will always advise on any products you may need for doing touch-ups yourself.

• The Makeup Room will book the artists it believes will give you the best service you require for your occasion. We also try to book an artist who lives in closest proximity to your location. Early bookings have more chance of being able to book Tracy and often she will arrange other artists to help with a large booking. All artists are charged as per fee structure. A minimal booking fee is charged for group bookings for other artists.
• All booking details are to be confirmed 6 weeks prior to booking date. 
• Cancellations or changes to bookings. If a wedding booking has been confirmed and deposit paid and booking numbers decrease between 2 – 4 weeks before the wedding date a 50% fee will still apply for the service cancelled. If numbers change within 14 days of the booking, 100% of the fee will be honoured by the client. Special consideration can be given.
• If an entire booking is cancelled without notification, or within 72hrs prior to the booking date, then 100% of the fee must be paid. Debt collection will be administered.

• If an entire booking is cancelled 1 to 4 weeks before the wedding, a 50% fee of the remainder owing will still apply for the cancelled booking.

• If a booking is taken less than 6 weeks before the event date and cancelled or changed 2 weeks out, then a 50% fee will still apply. Please note that these terms will be followed up. Special consideration will be given depending on circumstances.

• A booking sheet will be emailed to you before the event day and include all details about the day: time, location, artist, service required, final cost and remainder owing, any product required for touch-up and instruction for any hair preparation.

• No changes will be made to price structure by a client unless prior discussion has been had due to special circumstances. Prices are subject to change each year. Small increases may be applied, guided by the current inflation environment.

• The Makeup Room holds the right to decline any bookings as it may see fit. Please be respectful and curteous with all The Makeup Room staff.

• PLEASE NOTE: By paying your deposit, you have read and agreed to all terms & conditions as stated above.